Questions & answers

Frequently asked questions – We're happy to help

You're planning your next cycling holiday and still have a few questions? In our FAQ (Frequently Asked Questions), you'll find answers to the most common topics related to our cycling tours – from booking and travel procedures to special services.

We want you to feel in good hands with us. If you don't find a suitable answer here, we're of course happy to help you personally – via email or phone.

All About Booking

What you need to know about booking and payment.

What types of cycling tours does OÖ Touristik offer?
All cycling and mountain biking tours are individual tours, meaning you cycle independently without a tour guide. You will receive detailed travel documents and GPX data for each day.
Some selected bike-and-boat tours offer guided cycling for an extra fee.
Our portfolio includes both athletic and leisurely tours. However, we note that cycling holidays may only be partially suitable for people with special needs.

How do I book my cycling trip?

• Online Booking: All our trips can be booked 24/7 via the online booking form.
• By Email: If booking by email, we need: tour name, arrival date, additional services/nights, full address, phone number, names/addresses of all travelers, and age of children (for discounts).
  If renting bikes, please also specify height and preferred bike type.
  Please inform us if you’d like cancellation or full travel insurance.

Note: We do not accept bookings by phone.

Can I book last-minute?
Depending on availability, we accept bookings up to 10 days before the desired start date.
This lead time is needed for preparing travel documents, luggage transport, hotel bookings, etc.

What discounts are available?
We offer loyalty discounts, early bird bonuses, and group discounts. Details can be found on our website.
Child discounts vary depending on the trip and are listed in the pricing section.

When and where can I book additional nights?
Extra nights are possible at most start and end points. For tours with daily departures, mid-trip stops may be extended – but only if requested at booking.
Indicate your wishes in the “Additional Services” section of the booking form or by phone/email.
Prices and info are shown in the price table or booking form. Notes such as half board availability are also included there.

Can I cancel or rebook my trip?
Please refer to our travel terms and conditions, sections 14 and 15, for cancellation and rebooking policies.

Can I participate alone?
Yes, our tours are also suitable for solo travelers.

Can I book for a group?
Yes, we welcome group bookings and offer special discounts. More info is available online.

Do I need travel insurance?
We recommend insurance to cover costs from illness, accident, or trip interruption.
Our partner is the European Travel Insurance.

How does payment work?
You can pay via bank transfer or credit card. For online bookings, Apple Pay and Google Pay are also available.

What are the payment deadlines?

• Short-term bookings (within 14 days of travel): Full payment due immediately upon receiving the invoice.
• Mid-term (15–28 days): Full payment due no later than 14 days before the trip.
• Long-term (29+ days): 10% deposit within 14 days of invoice; balance due 14 days before the trip.

Can I book transportation to/from the start and end points?
You are responsible for your own arrival and departure. We’re happy to provide advice.
Tip: Use public transport if possible – it’s more relaxing and eco-friendly.

How do I redeem a discount code?

• Online booking: Enter your code in step 4 ("Price") under “Discount Code”.
• Email booking: Just include the code in your message.

Before & During Your Trip

What to know about the tour procedure

When and how do I receive my travel documents?
Approximately 3 weeks before departure by email. Printed versions (if included) are at the arrival hotel.

How does the cycling tour work?
You arrange your own arrival. Most tours include the first overnight stay at the starting location. The next day, your first cycling stage begins.
Luggage is dropped at reception in the morning and delivered to the next hotel by 5:00 PM.

Can I arrive by public transport?
Detailed public transport info is listed under the “Arrival Information” section of each trip.

Where can I park my car during the trip?
See the “All Details About the Trip” section in each tour offer.

When and where do I drop off my luggage?
Bring your luggage to the reception by 9:00 AM. It will be at your next hotel by 5:00 PM. Attach the provided tags to your bags.

What happens in case of a breakdown?
We offer a service hotline 7 days a week. The number is in your travel documents.

What if I get sick or injured?

• Provide first aid and call emergency services in serious cases. Emergency numbers for your travel country are in your documents.
• If you cannot continue your tour, contact us immediately to arrange next steps.

Is there an emergency contact?
Yes, via the service phone number (in your documents), reachable 7 days a week.

How quickly do I get updates (e.g., weather, route changes)?

• Check the weather the day before and plan accordingly. In case of severe weather, we will contact you.
• Minor route detours may occur and are signposted. We’ll inform you directly about major, longer-term route changes.

How detailed is the map or navigation?

• GPX files are available for every tour (can be used with apps like Komoot or GPS devices).
• Printed maps are detailed and vary by destination. They include route descriptions and maps.
• For signposted tours, you can opt out of printed materials in exchange for a discount or a donation to World Bicycle Relief.

Is there an app or GPS support?
There is an app or web applications for smartphones for selected destinations. You can find the information in the respective offers under ‘Included services’. GPX files are provided with every tour and can be sent in advance upon request.

Level & Difficulty

What to know about the difficulty level of your cycling tour

How difficult are the tours?
Each tour includes a level graphic rated from 1 to 5 cyclists.
Detailed explanations can be found here.

Are there tours for beginners or families?
Yes, entry-level routes like the Danube or Lake Constance paths are mostly flat and well-paved—perfect for families. Special family-friendly tours are also available.

How many kilometers are covered per day?
It depends on your tour and level. Daily distances range from 20 km to a maximum of 100 km. Exact info is in the tour’s introductory text and under “Itinerary.”

Are the tours suitable for children?
Child-appropriate routes can be found here.
Every child is different. Kids who enjoy biking can handle longer distances. If your child cycles less often, choose shorter distances and plan rest days.
 

Sustainability

How do you support environmentally friendly travel?

We believe travel and environmental protection go hand in hand. That’s why we actively implement sustainable practices throughout our company. More information can be found under the “Sustainability” section of our website.