Lübeck & surroundings Centre cycling tour - Lübeck 2023, Cat. A

Security for your booking
As a tour operator, the safety, well-being and health of our customers are top priorities for us. We are constantly monitoring the current situation and are in close contact with official authorities. In the event of travel changes, we will inform you immediately. If an official travel warning is issued on your arrival date for your destination or your home town, you can of course cancel your trip free of charge or change your booking to another date.

Note for people with limited mobility
The cycle tour is not suitable for people with limited mobility. However, in specific cases it is possible to accommodate individual customer requests (e.g. barrier-free room).

Passport and visa requirements
To check in to your hotel you will need a valid passport or ID card.
For citizens of countries outside the Schengen area other regulations may apply. You are responsible for obtaining any visa you may require in good time.

Terms and Conditions of Payment:
The deposit of 10% of the tour price is due at the latest 14 days after receipt of the booking confirmation. The balance must be paid 14 days before arrival.

Cancellation Policy:
According to our General Terms and Conditions, the customer may withdraw from the contract at any time in writing. In the event of cancellation or non-commencement of travel, the following cancellation fees will become payable:
20% of the tour price up to 30 days before arrival date
30% of the tour price from 29th to 14th day before arrival date
60% of the tour price from 13th to 7th day before arrival date
80% of the tour price from 6th to 4th day before arrival date
90% of the tour price from 3rd day before arrival date to the day of arrival or “no show”

If the customer makes changes to the booking (date of travel, tour, duration, transfer of the booking to another person etc.) up to 28 days before departure, for reasons which are outside our control, we will charge a processing fee of € 50,- per booking. After this date, the cancellation policy will apply. Such changes to a booking may only be made in individual cases and if possible; the customer has no right to any changes.

Our detailed Terms and Conditions of Business can be viewed on our website at https://www.radurlaub.com/en/home.html; upon request, will also send them to you by e-mail.

In case of a booking your announced data will be only used from OÖ Touristik GmbH for the process of bookings and related transactions and will be passed on only in the context of the contractual relationship to third parties. (for example, tourist service providers, sights, passenger transport, processors). The detailled Privacy Notice you will find on www.radurlaub.com/en/privacynotice.html

Standard information
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.
This ensures that you will benefit from all EU rights applicable to packages. Company OÖ Touristik GmbH will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, the company OÖ Touristik GmbH has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
More information on key rights under Directive (EU) 2015/2302 https://www.radurlaub.com/en/reisebedingungen.html.

Financial cover for customers
The tour operator OÖ Touristik GmbH, Freistädter Str. 119, 4041 Linz has completed a bankruptcy insurance with Österreichischen Hotel- und Tourismusbank Gesellschaft m.b.H., Parkring 12a, 1010 Wien. The liquidator is the TVA-Tourismusversicherungsagentur GmbH, Baumannstraße 9/8, A-1030 Vienna, Email: abwicklung@tourismusversicherung.at, 24-hour emergency number: +43 1 361907744.
Travelers have to contact the liquidator within 8 weeks if they are denied claims due to the insolvency of OÖ Touristik GmbH. Details on the business license of OÖ Touristik GmbH can be found on the website https://www.gisa.gv.at/abfrage under the GISA number 14930096.