OÖ Touristik takes the protection of your personal data very seriously

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Team Cycle Tours 0043 (0)732 / 7277 - 222 radwandern@touristik.at Mo-Fr 9 a.m. - 5.30 p.m request now Team Cycle Tours
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Data protection:

Your announced data will be only used from „Oberösterreich Touristik GmbH“ for the process of bookings and related transactions and will be passed on only in the context of the contractual relationship to third parties (Privacy Notice).

(for example, tourist service providers, processors)

  After your inquiry you will immediately receive an e-mail message. If not, we kindly ask you to call us (0043 (0)732 / 7277 - 222).

General Terms and Conditions of Business (TOB)

A. General Terms and Conditions of Business (TOB)

Please note that any and all contracts and agreements made with us are subject to our General Terms and Conditions of Business (TOB).

The following are integrate parts of the content of our TOBs:
(1) General Terms of Travel (ARB 1992) recommended by the Trade Association of Travel Agencies in coordination with the Travel Agency Committee of the Political Consumer’s Advisory Board, as modified in alignment to the amendment to the Consumer Protection Act FLG 247/93 and the Amendatory Warranty Law Act, FLG I N° 48/2001; as well as
(2) the below Complementary Conditions of the Oberösterreich Touristik GmbH.

The ARB 1992 as well as the Complementary Conditions of the OÖ Touristik GmbH are published and available to you on our homepage at www.radurlaub.com  for viewing or downloading under bookable offers.


B. Complementary Conditions of the OÖ Touristik GmbH:


1. OÖ Touristik GmbH as travel agent and/or travel operator
1.1 OÖ Touristik GmbH acts as travel agent for the following tours:
Donau Cycle Path, Vienna–Budapest, St. Moritz–Innsbruck-, Carinthian Lakes-, Drau-, Etsch-, Italy-, River Mur Cycle Path-, Lake Constance-, Altmühltal Valley Cycle Path-, Isar Cycle Path-, River Rhine Cycle Path-, River Main Cycle Path-, Via Claudia Augusta-, Neusiedler See-, River Moselle Cycle Path- and Elbe Cycle Path, Majorca, North sea, Baltic sea, Belgium, Netherlands, Denmark, Sweden, France und alle Cycle- and Boat-Trips.

1.2 For all other tours, Oberösterreich Touristik GmbH acts as travel operator.

OÖ Touristik GmbH
Freistädter Straße 119
A-4041 Linz
Phone: +43-732/72 77 – 200
Company Register N° 88092y
Entry number in Register of Organisers published by the Federal Ministry of Economic Affairs: 1998/0129

1.3 For bicycle and ship tours you will receive the relevant Terms of Cancellation that apply to your bicycle or ship tour together with your booking confirmation.
1.4 The present Complementary Conditions apply for the activities of Oberösterreich Touristik GmbH, both acting as travel agent or travel operator, unless expressly stated otherwise.


2. Payment
If payments are made to our Austrian account, the customer will have to ensure that the Austrian bank fees will be charged to us, while foreign bank charges in the country of the customer will be borne by the customer.

We accept the following payment methods:
1. Bank Transfer: IBAN: AT34 1200 0518 7401 0701, BIC: BKAUATWW. Please name your booking reference.
2. Credit Card:- Secure payment form via mpay24 for online reservations
3. PAY NOW with online banking
    - For bookings and arrivals within 7 days
    - Secure payment form via mpay24 for online reservations
    - Log in with your own online banking login details


3. Withdrawal on the part of the customer – price increase
3.1
Before the start of a trip, the customer is entitled to withdraw from the contract anytime. Such withdrawal has to be made in writing. In case of a withdrawal or no-show, we shall be entitled to charge the following withdrawal fees (percentages refer to the relevant travel prices):
- until 28 days prior to start of trip: 20%
- from 27 to 14 days prior to start of trip: 30%
- from 13 to 8 days prior to start of trip: 50%
- from 7 days to 4 days prior to start of trip: 70%
- from 3 days to the starting day of the trip or no-show: 90%

3.2 Bicycle and ship tours at the river Danube / Theodor Körner: We reserve the right to modify the listed and confirmed prices in case of any increase of transportation costs or fees up to twenty days prior to the start of a trip. If prices are raised more than 5%, the customer shall be entitled to rescind from the contract free of charge. This right to withdrawal must be exercised by notifying Oberösterreich Touristik GmbH at least 72 hours after reception of the declaration on price increases. For the sake of clarity: this regulation applies as a special condition and in addition to Part B point 8.1 of the ARB 1992.


4. Change of booking

In case any booking is changed by the customer (change of travel date, duration, destination, and transfer due to change of travelling person, etc.) until 28 days prior to start of trip, not within our influence, we will charge a processing fee of € 50.00 for each change in booking. Afterwards the cancellation fees are valid. Such change of booking can only be carried out depending on actual availability and in individual cases. The customer is not entitled to such changes. Independent thereof, the cancellation fees of the relevant travel operator shall apply, if we only act as travel agent. For the sake of clarity: this regulation applies as a special condition and in addition to Part B point 2 of the ARB 1992.


5. Liability
5.1
As regards third-party offers, we shall only be liable in our role as agent to the extent as defined in Part A of the ARB 1992.

5.2 For all damage – except injury to persons – we shall be liable as travel operator, in case we (or an individual person we are responsible for) have caused such damage with intent or gross negligence.

5.3 We will not accept any type of supervision (custody) for minors or persons who are not fully legally competent. Minors and other persons who are not fully legally competent may only participate in trips accompanied by a responsible supervisor. When trips are booked for minors, customers must name a supervisor, parent or legal guardian in any case. Otherwise the booking will not be processed.

5.4 Damage by loss or damage to your luggage (one item per person, maximum 20 kg) will only be covered by our liability, if it was caused by us and is reported to us in writing immediately after it has occurred. In any case, the maximum amount is € 500.00 per item/person. We advise to take out a travel luggage insurance.


6. Travel documents: obligatory cooperation by the customer
If a customer does not receive the required travel documents in time before the start of a trip, s/he shall contact and inform Oberösterreich Touristik GmbH immediately. Otherwise the customer will have to bear all resulting consequences thereof.


7. Passport, visa, foreign currency, customs and health regulations

The customer is responsible for his/her compliance with any and all passport, visa, foreign currency, customs and health regulations.


8. Complementary Conditions – Differences to the ARB 1992
8.1 The Complementary Conditions of Oberösterreich Touristik GmbH shall apply in addition to the ARB 1992.
8.2 Please note that our Complementary Conditions differ in part from the ARB 1992 as pointed out below. Conditions of the ARB 1992 in bold type and crossed out in the left column are not accepted by us:

 

ARB 1992

Complementary Conditions of Oberösterreich Touristik GmbH

Part A, point 2.1. Information on passport, visa, foreign currency, customs and legal health regulations:


It is deemed common knowledge that a valid passport is required for all journeys abroad.


The travel agency shall inform the customer on any foreign passport, visa and legal health immigration regulations beyond that, as well as on foreign currency and customs regulations, if so requested, to the extent such information is available in Austria.

Generally, the customer shall be self-responsible for compliance with these regulations. If possible, the travel agency offers to take care of any required visa against payment.

On request and if possible, the travel agency also offers information on special regulations for foreigners, stateless persons and owners of double-citizenships.

Point 7.:


The customer shall be self-responsible for compliance with any and all passport, visa, foreign currency, customs and health regulations.

Part B, point 7.1., Withdrawal of customer


from a trip:

a) Withdrawal without cancellation fee


Apart from legally admitted rights of withdrawal, the customer may withdraw from a trip prior to provision of the service in individual cases, without having to reimburse the organiser for claims against him/her, under the following conditions:

If essential components of the contract, including the travel price, are changed significantly.

In any case, the circumvention of the purpose and character of the organised trip, as well as any increase of the agreed travel price by more than 10 percent according to section 8.1 shall be such significant changes.

The organiser shall be obligated to explain the change to the contract immediately to the customer either directly or through the relevant travel agent. The organiser shall also advise the customer on the options of either accepting the change to the contract or to withdraw from the contract. The customer shall exercise his/her right of choice immediately.

If the organiser is responsible for the event that would entitle the customer to withdraw, the organiser shall be liable to indemnify the customer.

 

b) Claim for compensatory performance


If the customer does not exercise his/her right to withdraw according to lit. a, and in case of cancellation of the trip without fault on the part of the customer, the customer may choose not to demand the rescission of the contract, but to demand its fulfilment by requesting participation in an other, similar travel event, if the organiser is able to provide such a solution.


Subsequent to the customer’s right of choice, s/he shall also be entitled to damages due to non-fulfilment of the contract, unless the cases point out under 7.2 apply.


c) Withdrawal entailing cancellation fee


The cancellation fee is in a percentage relation to the travel price and shall depend on the time of the declaration of withdrawal and the relevant type of trip. The travel price and/or lump-sum price shall be defined as the total price of the contractually agreed services.


In all cases not listed under lit. a, the customer shall be entitled to withdraw from a contract against payment of a cancellation fee. In case of an inadequate cancellation fee, such fee may be reduced by a court of law.


Depending on the type of trip, the following cancellation rates per person shall apply:


1. Special flights (charters), groups IT (group package trips using regular transport services), bus trips in random groups (multiple-day trips)


Up to 30 days prior to start of trip………….10%

From 29 to 20 days prior to start of trip…………..25%

From 19 to 10 days prior to start of the trip…………..50%

From 9 to 4 days prior to start of the trip…………..65%

From the 3rd day (72 hours) prior to start of the trip…..85%

of the travel price.


2. Individual IT (individual package trips using regular transport services), railway trips in random groups (except chartered trains)


Up to 30 days prior to start of trip…10%

From 29 to 20 days prior to start of trip…15%

From 19 to 10 days prior to start of trip….20%

From 9 to 4 days prior to start of trip…..30%

From the 3rd day (72 hours) prior to start of trip...45%

of the travel price.


For hotel accommodation, holiday apartments, ship voyages, one-day bus trips, chartered trains and regular, scheduled flights at special rates, specific conditions will apply. They must be listed in the detailed program.


Declaration of withdrawal


In case of any withdrawal, please mind:

The customer (ordering party) may notify the travel agency where the trip has been booked, at any time that s/he wishes to withdraw from the contract. In case of a cancellation, it is recommended to

- cancel by way of a certified letter or

- cancel personally by submitted a written declaration of withdrawal on that occasion.

 

c) No-show

No-shows are customers who abstain from a trip, because there is no will to travel, or if the departure is missed due to negligence on the part of the customer, or due to an accident or coincidence that has happened to the customer. If it has been clearly established that the customer cannot or will not take the remaining part of the trip, s/he shall pay 85% of the travel price in case of travel types as defined under lit. e 1. (special flights, etc.) and 45% of the travel price in case of travel types as defined under lit. e 2 (individual IT, etc.).


In case of any inadequacy of the above rates, a court of law may reduce these rates in individual cases.

Point 3.1:


Before the start of a trip, the customer may withdraw from the contract anytime. Such withdrawal must be made in writing. In case of any withdrawal or no-show, we shall be entitled the charge the following cancellation fees (percentages refer to the relevant travel prices):


- until 28 days prior to start of trip: 20%

- from 27 to 14 days prior to start of trip: 30%

- from 13 to 8 days prior to start of trip: 50%

- from 7 days to 4 days prior to start of trip: 70%

- from 3 days to the starting day of the trip or no-show: 90%

Part B, point 5.2. Damages:


If the organiser or its assistants culpably violate the obligations applying to the organiser under the contractual relationship, the organiser shall be obligated to provide damages to the customer for the damage that has been caused to the customer.


To the extent the travel operator is responsible for other persons acting as employees, s/he shall be liable only, if s/he does not present proof that the relevant damage was neither caused with intent nor with gross negligence – except for cases of personal injury.


With the exceptions of intent and gross negligence, the travel operator shall not be liable for any items that would normally not be taken along, unless s/he has kept them safely in knowledge of the relevant circumstances.


It is therefore recommended to customers not to take along any items of special value. Furthermore it is recommended to store items that are taken along in a suitable and safe place.

Point 5.2


For all damage – except injury to persons – we shall be liable as travel operator, in case we (or an individual person we are responsible for) have caused such damage with intent or gross negligence.


Point 5.4.:


Damage by loss or damage to your luggage (one item per person, maximum 20 kg) will only be covered by our liability, if it was caused by us and is reported to us in writing immediately after it has occurred. In any case, the maximum amount is € 500.00 per item/person. We advise to take out a travel luggage insurance.

We recognise the terms of the ARB 1992 that are not expressly listed in the above overview.


9. Securing travel prices

The touroperator OÖ Touristik GmbH, Freistädter Str. 119, 4041 Linz has completed a bankruptcy insurance with HDI Global SE, HDI-Platz 1, D-30659 Hannover with the policy number PRV-1820051.

The liquidator is the TVA-Tourismusversicherungsagentur GmbH, Baumannstraße 9/8, A-1030 Vienna, Email: kundengeldabsicherung.at@hdi.global, 24-hour emergency number: +43 1 361907744.Travelers have to contact the liquidator within 8 weeks if they are denied claims due to the insolvency of OÖ Touristik GmbH. Details on the business license of OÖ Touristik GmbH can be found on the website www.gisa.gv.at/abfrage under the GISA number 14930096.


10. Securing customer payments
Based on the Travel Agency Decree StF FLG. II 316/99 including amendments from 2001, 2003 and 2006 according to the EU Directive 90/314/EEC. In case of any insolvency of the travel operator OÖ Touristik GmbH, payments already made for travel services that will not be provided anymore, as well as necessary expenses for return trips are covered by a bank guarantee of Raiffeisenlandesbank at Linz, Raiffeisenplatz 1, to an overall amount of EUR 445,020.23. In case of insolvency, assistance requests and reimbursement applications are to be submitted to Europäische Reiseversicherungs AG, Kratochwjlestrasse 4, A-1220 Vienna, phone +43/1/317 25 00, fax +43/1/319 93 67. Complete reimbursement applications must be submitted within 8 weeks. The submission must be documented. Otherwise all claims will be dismissed.

11. Key rights under Directive (EU) 2015/2302
Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. OÖ Touristik GmbH has taken out insolvency protection with Raiffeisenlandesbank Oberösterreich AG, Raiffeisenplatz 1a, 4020 Linz. Travellers may contact this entity or, where applicable, the competent authority Europäische Reiseversicherungs AG, Kratochwjlestraße 4, A-1220 Wien, Tel.: +43/1/317 25 00 73930, E- Mail: info@europaeische.at, www.europaeische.at, Hotline: +43/1/5044400 if services are denied because of OÖ Touristik GmbH's insolvency.

12. Online dispute resolution platform
The European Commission provides a platform for online dispute resolution, which you can access at: http://ec.europa.eu/consumers/odr/.
You can also address any complaint to the following e-mail address: info@touristik.at.

Directive (EU) 2015/2302 as transposed into national law www.justiz.gv.at/ pauschalreisegesetz. 

OÖ Touristik GmbH

In 1990 the OÖ Touristik performed a pioneering work on the sector of organised cycle holidays: the first bookable cycle tour along the Danube including luggage transfer. Already a year later we offered the first group tours. Over the years the offers of the cycle holidays has expanded throughout Europe and are as popular as ever. During the last 30 years we have expanded the portfolio on mountain bike tours, cycle holidays by bike and boat, group tours and hiking holidays as well as winter and wellness holidays. The organisation and handling of international congresses and events meanwhile adds to the successful enterprise sections.