Before and after your cycling tour
We are at your disposal. You can rely on our team! Our experienced employees are at your disposal from Monday to Friday 9 am - 5.30 pm. We are looking forward to your calls and are pleased to offer a tailor-made cycle tour for you.
During your holiday you can call our office or the service hotline.
Security for your booking
Cancellation free of charge
Even in uncertain times, you can rely on us and book your cycle tour with confidence. You can cancel your trip free of charge up to you can cancel your trip free of charge up to 14 days before arrival. You pay no booking or cancellation fees.
This cancellation policy applies on the following cycle tour offers:
- Danube Cycle Path Passau-Vienna and Vienna-Budapest (except bike&boat tours and guided cycle tours)
- Tauern Cycle Path
- Inn Cycle Path
- Enns Cycle Path
- Trans Austria
- Mountainbike tours (except Buchsteinrunde and Karwendel)
Payment is not required until 4 weeks before arrival No pre-payments to us up to 4 weeks before departure
We recommend that you take out travel insurance that provides cover for Covid19 regulations regarding quarantine and illness.
NATIONAL TRAVEL RULES
Due to the worldwide Covid pandemic, travel regulations for individual countries and regions change almost daily.
Therefore please pay attention to the current travel and safety instructions!
For german citizens: https://www.auswaertiges-amt.de/de/ReiseUndSicherheit/reise-und-sicherheitshinweise
For austrian citizens: https://www.bmeia.gv.at/reise-aufenthalt/reiseinformation/
Other nations of the european union: https://ec.europa.eu/info/live-work-travel-eu/health/coronavirus-response/travel-during-coronavirus-pandemic_de
If there is a travel warning for your home town or travel destination, please contact us as soon as possible. Together with you, we will immediately ensure a safe journey.
Arrival and departure
Arrival and departure must always be organised individually and is not included. With your travel documents you will receive our recommendations and tips.
Unattended or guarded parking spaces are available at every starting point of the cycle tour. You will receive detailed information with your travel documents. The starting points have been chosen so that they are also easily accessible by public transport. If you are planning to travel to the end point of your cycle tour, you can use the train ticket (if included) on the day of arrival. Please indicate this when booking.
The return trip to the starting point of the bike tour is included in some tours. If this is offered as an additional cost, you will find details in the price table. If you do not need the return transport, please provide this information at the time of booking so that we can offer you an immediate price reduction.
Environmentally friendly travelling
Taking responsibility and caring for our environment while travelling.
We are very pleased you have chosen an environmentally friendly travel arrangement enjoying the beautiful landscape and as cyclist do something for your health.
Level 1: for beginners and families with children
These cycling tours are characterised by short daily stages of up to 40 kilometres. You cycle on flat cycle paths along rivers and lakes. Even children can easily cover these distances in up to 5 stages. Enjoy during your bike rides plenty of time for fun and games as well as sightseeing. These cycling tours are perfect for occasional cyclists and families with children.
Level 2: Cycling for pleasure
Pleasant cycling tours on flat cycle paths with 5-7 daily stages between 40 and 70 kilometres. The flat river and lake landscapes offer many opportunities to get to know the country and its people. If you regularly use your bike at home for smaller or larger rides, then you can manage level 2 tours easily.
Level 3: Hobby and leisure cyclists
For all cyclists who have a certain amount of basic fitness and can easily manage several small ascents in a row. In 5-7 cycling days you can cover between 40 and 70 kilometres a day. In terms of landscape, you can expect hilly lake and alpine landscapes or more daily kilometres on flat cycle paths. If you have already enjoyed a cycling vacation and you are used to the schedule and free time management, a Level 3 tour is certainly the right tour for you.
Level 4: Experienced cyclists with stamina
Are you looking for a cycling challenge? The more climbs the better? And preferable in a scenic mountain world? Congratulations - you are in the right place! On your daily tours you will cycle between 60 and 90 kilometres a day. In more than 6 daily stages you will discover impressive natural landscapes.
Level 5: Sporty ambitious cyclists
These tours are really challenging. Long daily stages of up to 80 kilometres on more than 7 cycling days in a row make your heart beat faster. You love to cover kilometres and the sporting challenge of a tour. The mere thought of the many crisp climbs will make your adrenalin level rise. The tours lead through very hilly to mountainous regions with summit experiences.
If there are any kinds of problems during your cycle tour please let us know. Our service hotline number is indicated in your travel documents and you can call us on weekdays, during the weekend as well as on bank holidays. In case you are not satisfied with your accommodation, please try to solve the problem at first with your host. If it is not possible to find a solution, we are pleased to help. Please keep in mind that by not informing us about problems you may diminish your later demands.
We transport your luggage from hotel to hotel from the point of arrival to the stage destination of the package tour. Please note the respective limits on luggage and weight per tour. You are responsible for the organisation and liability for the return journey to the place of arrival. No compensation can be paid for damage to items that have been stored in the luggage. A certain amount of wear and tear, similar to flying, must be expected.
You will receive your travel documents about 4 weeks before arrival. Depending on the tour, we will send you all documents (hotel vouchers, tickets, luggage tags, city maps, etc.) or you will receive them in your first accommodation.
In case of a short-term booking with arrival within the next 7 days, payment is also possible with SOFORT bank transfer.
If you want to pay with VISA or MASTERCARD, we ask you to provide us with the exact data (cardholder, expiry date, 16-digit credit card number) at the time of booking.
Discount for children
The reduction according to the offer description is valid for the 3rd and 4th person in an extra bed with 2 full-paying persons in a double room. The child reduction does not apply to the bike rental. Any costs for baby or cribs for a 100% reduction are to be paid on site. Single with child: This discount is applied to 1 full-paying personand 1 child granted. Details in the offer.
For your booking we are at your disposal by telephone from Monday to Friday from 9 - 17.30 hrs. We are looking forward to your call! +43 732 7277-222.
You can also send your booking by e-mail to firstname.lastname@example.org
The easiest way to book online is on our homepage.
You will receive a booking confirmation within 2 workdays. This confirmation is also your invoice and includes all the general information about your journey. Should the tour of your choice be fully booked or if we have questions, we will contact you!
For any belated changes of the booking we will quote a fee of € 50,- for each change.